Q: What forms of payment do you accept?
A: We use PAYPAL as our secured payment tool. You do not need to be a PAYPAL member in order to shop in our store.

Q: Who is PAYPAL?
A: PAYPAL is the third party online payment.

Q: Why do I see "JAK & Sweetie LLC", not "ellsi" on my shopping cart?
A: "JAK & Sweetie LLC" is our parent company name. All payments is currently directed to that name.

Q: Do you have physical store?
A: We do not have a physical store.

Q: Do you charge Sales Tax?
A: By law we are required to collect 8.25% Sales Tax to Products shipped in California State.

Q: How do I change or cancel my order?
A: We will make every efforts as long as it has not been shipped. Please note, we ship the product out within 24 - 48 hours after we receive the order with a completed payment. To request, please e-mail us at customerservice at ellsi dot com

Q: What is your Return & Exchange Policy?
A: Please click here for our Return & Exchange Policy.